Terms and Conditions

This Terms and Conditions ("Agreement") is an agreement between erudeye ("erudeye") and the party ("Customer", "Client", "Member", "you". "your"), and applies to all services ("Services") ordered by Customer from erudeye.

BY COMPLETING THE SIGNUP PROCESS, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE. YOUR CONTINUED USE OF THE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT. erudeye reserves the right to terminate this Agreement for any reason or no reason. erudeye reserves the right to refuse service to anyone.

Terms and Conditions Amendments and Modifications
erudeye may amend or modify this Terms and Conditions at any time in its sole discretion. Customer shall be bound by any such modification. erudeye may, but is under no obligation to, provide notice of any modification of this Agreement or the Service Usage Policy. Any modification is effective upon posting on erudeye's website. If you continue to use the Services following effectiveness of the modification, your continued use will mean that you have accepted that modification.

Service Modifications
erudeye reserves the right to amend its service offerings and add, delete, suspend, or modify the Services at any time, and to determine whether and when any such changes apply to both existing and future customers.

Prices
Prices are all in Indonesian Rupiah.


Hosting

Shared Hosting/Hyper-VPS Packages
Your account will be activated once we receive the full payment for that particular account. Please note that we cannot guarantee that your account will be activated during weekend (Friday evening - Monday morning), although we may have received your full payment.

E-mail
Terms and Conditions of e-mail server are depending on the service you choose (Google Apps/Windows Live). If you are using our SmarterMail service, then you are bound to the following conditions. We are not tolerating any abuse on our email server, any activities mentioned below are considered abused:

  • Spamming
  • Mass emailing (sending mass email by script)
  • And other activities that are considered abusing our email service.
If we detect that you use our email service for the above mentioned purposes, we will suspend the account without notice and we will apply a penalty upon re-activating request.

Support
Our support system is available 24/7 for any urgent problems that are submitted through our support ticket system, this is thus not including an account activation. For any kind of support, we will try to solve it as soon as possible but no later than 24 hours.

New Domain Name Registration
Under this Terms and Conditions, Customer has the option, through the Order Form or as part of an addon service activation or domain switch, to request erudeye to register a new domain name on behalf of the Customer. Customer understands and acknowledges that erudeye is not a Domain Registrar and that erudeye will register new domain names through a Domain Registrar partner selected by erudeye. Customer understands that the domain registration process requires erudeye to pass Customer Information to the Domain Registrar partner and such information may become public information.

erudeye will not be responsible if a domain name is not available for any reason. erudeye will not be responsible for any infringement of any thrid party rights caused by its domain registration on behalf of Customer.

CPU Usage
Customer agrees that they will not use excessive amounts of CPU processing on any of erudeye's servers. Any violation of this policy may result in corrective action by erudeye, which may be taken in erudeye's sole discretion with or without notice.

Bandwidth and Disk Space Usage
Customer agrees that they shall not exceed the allotted limits for monthly bandwidth and disk space as set forth during the Order or subsequent addon purchase of additional server resources. erudeye monitors Customer server resource usage and has the right to take Corrective Action, if the Customer's server resource usage exceeds the agreed upon limits or adversely affects other customers. If erudeye must take Corrective Action, Customer shall not be entitled to refunds of any paid Service Fees.

30 Days Money Back Guarantee
Our 30 Days Money Back Guarantee contains 99.9% Uptime and Hardware guarantee.

Call Us +62 21 71 00 6670

Live Help

Why erudeye?

  • Budget Friendly
    Optimal services at affordable prices.
    Best for personal/small - medium business uses.
  • Reliable
    Web Hosting solution that
    you can rely on.
  • Great Support
    24/7 chat/phone/email support.
  • Go Green
    Environmentally aware, economical on energy and eliminating use of paper where possible.

Free Consultation

We are happy to discuss any questions you may have about web hosting and server infrastructure.

If you are in doubt of what you need for your organization or your client, do not hesitate to contact us, we can arrange a skype session to discuss it. We will try our best to give the most suitable solution for you.